Shipping policy

At Vahana Store (VahanaStore.com), we aim to deliver your moto sports accessories quickly, safely, and reliably across India.

1. Shipping Coverage

  • We ship across India (Pan India)
  • Currently, we do not offer international shipping

2. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment
  • Orders placed on weekends or public holidays will be processed on the next working day

3. Estimated Delivery Time

  • Metro Cities: 2–4 business days
  • Non-Metro Cities & Remote Areas: 4–7 business days

Delivery timelines are estimates and may vary depending on location and courier partner operations

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout
  • We may offer free shipping on select products or promotional campaigns

5. Order Tracking

  • Once your order is shipped, you will receive:
    • Tracking ID
    • Courier partner details

via email/SMS/WhatsApp (if applicable)

6. Delivery Attempts

  • Our courier partners will attempt delivery multiple times
  • If the delivery fails due to:
    • Incorrect address
    • Customer unavailability

the order may be returned to us

Re-shipping charges may apply in such cases

7. Delays in Shipping

While we aim to deliver on time, delays may occur due to:

  • High order volumes
  • Courier partner delays
  • Weather conditions or natural disruptions
  • Government restrictions or unforeseen circumstances

Vahana Store is not liable for delays caused by external factors beyond our control

8. Damaged or Tampered Packages

If you receive a package that is:

  • Visibly damaged
  • Tampered or opened

Do not accept the delivery

OR

Record an unboxing video and report the issue within 48 hours at
support@vahanastore.com

9. Incorrect Shipping Information

  • Customers are responsible for providing accurate address and contact details
  • Vahana Store is not responsible for delays or losses due to incorrect information provided by the customer

10. Split Shipments

  • In certain cases, orders with multiple items may be shipped separately
  • You will receive separate tracking details for each shipment

11. Contact Us

If you have any questions regarding shipping, please contact us:

Vahana Store
Website: https://VahanaStore.com
Email: support@vahanastore.com
Phone: +91 79777 23910

Address:
Shop No 2, Swami Samarth CHS,
Ekta Nagar, Mahaveer Nagar,
Opposite Bharat Petrol Pump,
New Link Road, Kandivali West,
Mumbai, Maharashtra 400067, India