Refund policy

At Vahana Store (VahanaStore.com), we aim to provide high-quality moto sports accessories and a seamless shopping experience. If something isn’t right with your order, we’re here to assist you.

1. Return Eligibility

You may request a return or exchange under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The product is unused, uninstalled, and in original condition
  • The product is returned with original packaging, tags, manuals, and invoice

Return Window:
Return requests must be raised within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, installed, or altered
  • Items returned without original packaging or invoice
  • Clearance or sale items (unless defective or incorrect)
  • Any product damaged due to improper use or handling by the customer

3. Return Process

To initiate a return:

  1. Email us at support@vahanastore.com with:
    • Order ID
    • Product details
    • Reason for return
    • Clear images or unboxing video (mandatory for damaged/defective claims)
  2. Our team will review and respond within 48 hours
  3. If approved:
    • We will arrange a reverse pickup, OR
    • Request you to ship the product to our address

4. Reverse Shipping

  • If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping cost
  • If the return is due to customer preference or incorrect selection, return shipping charges will be borne by the customer

5. Refund Policy

Once the returned product is received and inspected:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method used during purchase

6. Exchange Policy

We offer exchanges in the following cases:

  • Wrong product received
  • Damaged or defective item
  • Size-related issues (if applicable)

All exchanges are subject to product availability

7. Order Cancellation

  • Orders can only be cancelled before dispatch
  • Once the order is shipped, cancellation is not possible

8. Damaged or Incorrect Product Claims

  • Must be reported within 48 hours of delivery
  • Unboxing video or clear images are mandatory

Failure to provide proof within the defined timeline may lead to rejection of the claim

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • If the issue persists, reach out to us

10. Contact Us

If you have any questions or concerns, please contact us:

Vahana Store
Website: https://VahanaStore.com
Email: support@vahanastore.com
Phone: +91 79777 23910

Address:
Shop No 2, Swami Samarth CHS,
Ekta Nagar, Mahaveer Nagar,
Opposite Bharat Petrol Pump,
New Link Road, Kandivali West,
Mumbai, Maharashtra 400067, India